Widerrufsrecht

Store: aureviai.shop
Operated by: 3S Security-Schulungen-Service GmbH
Registered address: Brauerstraße 41, 46236 Bottrop, Germany
Email: info@aureviai.shop

30-Day Return Window

We accept eligible returns requested within 30 calendar days after the date on which the customer, or a person designated by the customer, receives the order.

To start a return, please contact us at info@aureviai.shop and include:

Order number
Name used for the purchase
Item or items you wish to return
Reason for the return
Photos or other details if the item arrived damaged, defective, incomplete, or different from the order

Do not send products back before receiving return instructions from us.

Return Conditions

Returned products should be:

Unused and in resalable condition
Returned with original packaging, labels, accessories, manuals, and included parts where applicable
Properly protected during transportation
Free from damage caused after delivery by misuse, improper handling, or unauthorized modification

A return may be refused or a deduction may be made where the value of the product has been reduced because of handling beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

Items That May Not Be Returned

The return right may not apply to products that:

Are made to the customer’s specifications or clearly personalized
Are sealed products unsuitable for return for health or hygiene reasons once unsealed
Are digital content or services that have been fully supplied after the customer expressly agreed to immediate performance and acknowledged the loss of the withdrawal right
Cannot be returned because of their nature, where such exclusion is permitted by applicable law

These exclusions do not affect mandatory statutory consumer rights.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at info@aureviai.shop.

We may request photographs, packaging information, or other evidence to assess the issue. Depending on the circumstances and applicable law, we may offer repair, replacement, price reduction, or a refund.

Mandatory statutory rights relating to defective or non-conforming products remain unaffected.

Return Instructions

After reviewing your request, we will provide the applicable return instructions. Unless we provide different written instructions, returns should be sent to:

3S Security-Schulungen-Service GmbH
Brauerstraße 41
46236 Bottrop
Germany

Please retain proof of shipment until the return has been resolved.

Refunds

Once the returned product has been received and checked, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method, unless another method is required or agreed by law. The amount refunded normally covers the returned product and any standard delivery charge that must be reimbursed under applicable consumer law. Additional delivery charges selected by the customer are not necessarily refundable.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.

If an approved refund has not appeared after a reasonable processing period, contact info@aureviai.shop with your order number.

Exchanges

We do not promise an automatic exchange service. Where an exchange is requested, we may instead process a return and require a new order, subject to product availability.

Statutory Withdrawal Rights

Consumers in the European Economic Area may have a statutory right to withdraw from certain distance contracts within 14 days without giving a reason. The 30-day return period above is a voluntary extended return period and does not reduce any mandatory statutory withdrawal, warranty, conformity, or consumer-protection rights.